Reviews

Customer Service Please

I recently took a trip and unfortunately booked through Hotwire.

I will say that it was partly my fault because I didn’t understand that booking through them would get me little more than a seat ( thats why reading is fundamental).  I was ok with paying for my luggage but to be told that I could only bring one personal item on the plane to store under the seat ONLY (couldn’t store overhead) kind of blew my mind.  It is called Basic Fare and BASIC it is.  I consider myself lucky to have gotten a free drink on the plane.

I digress.  I had a connecting flight (American Airlines) and transferred in Charlotte, NC where there were two gentlemen in front of me.  The agent proceeded to announce in her loud speaker tone, that the first one had a basic only ticket and that his carry-on would not fit under the seat.  Sent him to the side to pay $50 for his bag.

The next gentleman stepped up and again she loud talked him and said “here’s another one” she told him that he could only take one bag.  He had a paper bag with his camera in it.  A gentleman behind me asked if it would fit in his bag and she shouted you cant put anyone else stuff in your bag! (I didn’t understand because he had gone through security, so what was her problem with him helping someone out?).  She sent him to the side for his $50 lol.

Then came me…She said you have…I cut her off and said “I just got off of a plane and this bag fits under the seat, and this other bag is just food” she said oh, you dont have a purse.  If I had a purse was she seriously gonna try to charge me $50?  I pray when I get on and off of planes, that encounter called for another prayer.  I had to ask Jesus to take the wheel because she was more than a notion.

I am calling out this agent and giving her the Loser sticker for the week. Customer is the key word in Customer Service.  If you are giving it to me for free, maybe I could ignore, but I will Not pay for bad service.